Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
We will make every effort to ship your order as quickly as possible and most orders are shipped within 2-5 days of placing your order if the item is in stock.
* Please note: The number of days specified next to each shipping method above refers to the number of transit days it takes once the order is shipped from our warehouse, not the number of days in which the order will actually be delivered.
Your invoice will show an auto-generated estimated shipping date for your order. If we are not able to ship your order by the date we will attempt to send you an E-mail message with the expected shipping date. For overnight or rush delivery, please call or email us to confirm availability.
Custom orders may take up to 2-6 weeks depending on the complexity of the order. Normal production time for sweaters that are out-of-stock is 6-8 weeks. Chenille lettering or speciality twill fonts (e.g. Snow Twill) can also add processing time to your order. To speed your shipping on large orders, your order may come in separate shipments. If this is the case, you will not be charged any additional shipping. Doom Wear is not responsible for any shipment delays once the merchandise leaves our shop. For addtional information, please visit our Frequently Asked Question (FAQ's) page.
Extreme rush service may be available on some items at an additional cost*. For overnight or rush delivery, please call or email us to confirm availability.
In some cases, we cannot speed up the creation process, but we can expedite your shipping method. If you upgrade your shipping to Overnight you can have your in-stock, non-customized item(s) in as little as 2 days! You will have the opportunity to choose overnight, 2-day, or 3-day shipping as you checkout.
*Please note that some rush orders can usually be customized and shipped within 3-5 days of the date of purchase. Intricate or detailed custom orders may take longer.
What is your Return Policy?
We will do our best to accommodate you. But we hope you understand that, due to the nature of our business most of all sales are final. If the item is flawed because of our mistake, Doom Wear will attempt to correct or replace items that have been sent incorrectly, misspelled, or have other damages to the items. The discretion as to whose fault the mistake was is left to Doom Wear and the staff will keep in mind that these are special-order, customized items. If for any reason you are not satisfied with your purchase, simply notify us by e-mail.
**Please note there are no returns or exchanges on custom embroidered merchandise.
If the staff decides to accept the return, the customer must meet these specifications:
- Return the merchandise to us within 30 days of your original receipt of the order.
- Returned items must not be worn, washed or mistreated and must be returned in original packaging or equivalent. The product(s) must be returned in new, resalable condition.
- You must include all packaging materials.
- Packaging materials must not be torn or damaged.
- You must pay any return shipping expense. (Possibly Reimbursed)
Mail your returns to:
Doom Wear Designs
14 Mulholland Ct.
Mission Viejo, CA 92692
Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, we will replace the item(s) or issue credit to your charge account. You may elect to receive store credit towards another purchase. Once again, determination of condition, customized and/or special order, sale items, and the return process will be decided by Doom Wear Designs.
Can I change or cancel my order?
We will be happy to make any necessary minor changes to your order or layout design until you are satisfied. Requests for changes must be received within 24 hrs after the order has been placed or you can email or contact us to see if the work has begun. You will be responsible to pay any price difference resulting from the changes.
If you have simply changed your mind, however, and want to cancel your order after the proofing stage (not due to any fault on our part), we will issue you a store credit. Custom manufactured items such as sweaters and letterman jackets cannot be cancelled once production has begun.
Can I send you my own logo or design?
Yes! All of our items can be personalized with any artwork you would like. Our patches or logos can be personalized with your chapter or other wording you wish to see on the logo. If you see a design or logo elsewhere that you would like, we can create or digitize it for you. You can email us the logo, describe it us over the phone, or fax it to us at 949.458.1277. In addition, you describe it on your order layout form. If you need help in designing a logo we can do it for you or give you ideas on how it can be done. Doom Wear Designs reserves the right to refuse any design which is considered to be questionable or offensive.
What are the different ways I can order products from you?
Below are the ways you can order from Doom Wear:
1) INTERNET: If you see the item you want, you can order it directly via the website. We gladly accept VISA, MasterCard, American Express, or Discover on our secure server. You can also email your request to us and we will provide you with a link to pay for the order.
2) FAX: You can use the provided form for jacket/shirt layouts. Sketch out what you want on your jacket. Fill out the credit card authorization form. Fax the completed forms to (949) 458-1277.
3) PHONE: Call us at (855) 436-6693. A representative will take your order over the phone. Please have your credit card ready.
4) VISIT US AT A CONVENTION OR TRADE SHOW: You can purchase or order your items at a convention in your area. Email us to get a calendar of shows and conventions for the year or visit our events page for the latest shows